Get chatting with your clients today with Facebook Messenger

POSTED ON: December 9, 2019 by Social Motion

According to Facebook, there are more than 2 billion messages sent on Facebook Messenger each month between people and businesses alone. Facebook Messenger is an easy way for your clients to quickly get in contact with you, even if they don’t have a Facebook profile!

It’s really easy to set up on your Facebook page. Just follow these easy steps below to set it up to start chatting with your clients today!

Enable Messages on Your Page

To turn on Messenger for your page, go to Messages under General Settings and then click Edit. Select the option to allow messages to your page, and click Save Changes.

Configure Response Time

Your page’s average response time (how long it takes you to reply to a message) appears in the About box on the left side of your page. You can display your average response time or a time indication of your choosing. To set this up, go to Settings and Messaging. Then click Automatically Show Your Average Response Time for Messages or select another option. (Response time will only show up if you visit your page at least once a week and answer 90% or more of your messages.)

When people contact you outside business hours, you can also indicate to them that you are Away. To enable this feature, go to your page’s Messages and click Away in the upper left.

Instant Replies

You can set Instant Replies to go to people the first time they message your page. This feature is located below Response Time under Messaging. Write a message of up to 250 characters, save it and then click Use Instant Replies to enable it.

Create Saved Replies

Sometimes you need to send a quick response when you are snowed under and you can’t reply in full. To streamline your Facebook communication, write and save several replies so even if you’re busy, you can still send a professional reply.

To edit or create a saved reply, click on Manage Replies and then select a saved reply or click Create a new reply

To use a saved reply, click the message you want to reply to and click on the dialog bubble at the bottom right. Then click a saved reply to add it to your message.

Facebook Messenger is but one way to enhance user engagement. Contact Social Motion today to discuss the best social media engagement tools for your business.

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